QUALITY TRUSTED SOLUTION
WHAT WE STAND FOR

QTS is a multi-disciplinary practice

which specialises in providing strategic estates and facilities advisory services, consulting, delivering and managing quality environments for its clients; with a long and successful pedigree in community and mental health accommodation, the team’s experience and skills are equally transferable across the public-sector landscape.

QTS IS AN ABBREVIATION OF OUR VALUES:

QUALITY, TRUSTED, SOLUTIONS.

At QTS we have taken our team’s 25 years’ experience at managing
the estate and facilities needs of one of the UK’s largest NHS Foundation Trusts and we turn that experience and knowledge into bespoke solutions that are cost effective, high quality and tailored to the specific needs of our clients.

Our multi-disciplinary team has a wealth of both specialised healthcare experience coupled with commercial / corporate experience and acumen to ensure delivery that exceeds clients’ expectations

We can offer full estate rationalised solutions through to strategic operational delivery or simple estate maintenance and repairs. Our Project Management team work on a wide variety of projects from minor refurbishments up to and including new build and mixed use schemes. We work with a range of professional services and delivery partners to make sure that we deliver best value, end to end solutions – and once we’ve built it we can manage it for you too. Short of money? We have access to private finance that can help unlock schemes and deliver long term solutions.

The management of buildings can be a real headache for occupiers, our Facilities Management team can provide advice on current performance, service specifications and retendering contracts as well as managing services on your behalf.

This service extends to helping you manage your assets effectively, we’ve developed specialist online asset management tools that give you the information you need, in a practical way at your fingertips, we use it for one of our largest clients, managing effectively over 120 buildings and sites.

We’re happy to have an informal conversation about any aspect of
your property needs, so please feel free to contact us.

OUR ADVANTAGES

Why you should choose us

OUR EXPERIENCE
At QTS our dedicated team has 25 years’ of experience at managing the estate and facilities needs of a major Foundation Trust. Our knowledgeable team have specialist knowledge and a proven track record in:

  • Asset Management – Including landlord and tenant management, accurate and live data management using purpose built innovative software. We have expert level in resolving lease, rental and charging issues with all landlords, both NHS and private. With excellent real estate systems and management, our team can source suitable property for our clients and handle disposals to obtain the best price and value for money.
  • MIS – We have developed an innovative data capture and Management Information System (MIS) to support CNWL NHS FT to improve their processes around collecting, collating and computing estates and finance data to achieve the high quality of data reporting required by NHS Digital and so that the Trust has accurate up to date information on it’s estates and projects at it’s finger tips; we have also implemented an automated ERIC Reporting Module as part of this.
  • Soft and hard FM – Our experienced and dedicated team offer a full range of management function, strategic support, advice on operational delivery and advice on tendering. We currently provide services across 120 units throughout London, Surrey and Milton Keynes.
  • Capital Projects – With a proven history of delivering capital projects, from minor to major capital, from inception to completion. Our expert capital team work with clients to carry out feasibility studies, develop the brief of our clients, design, construct and upon completion handover to our clients fit for purpose estate. We have always delivered our capital programmes on budget and to a high quality.
  • Transport Management – We deliver seamless, efficient and caring specialist NHS transport services. These services include, Patient Transport (PTS), Secure Ambulance Services, Wheelchair Taxis, Patient and staff taxi services and a courier service. Our large regional footprint enables us to provide innovative scheduled and ad-hoc ambulance provision, which is adaptable to the needs of local patients and the wider regional healthcare system. We release capacity from the system as specialists in out-of-hospital care and we support customers to deliver the NHS outcomes framework and standards set by the CQC.
  • Sustainability – From a Healthcare perspective, sustainable health and sustainability is about delivering healthcare within financial, environmental and social constraints. A sustainable healthcare system delivers high quality care without wasting and exhausting our resources. We do this by insulating our buildings appropriately so it takes less fuel to heat and disposing waste responsibly to avoid harm to people and the environment. We revised CNWL’s Sustainable Development Management Plan (SDMP) and Sustainable Development Action Plan (SDAP) to align with our activities and targets to those set out by the Sustainable development plan. Through completing some immediate actions from the SDAP we have implemented solar panels across five Trust premises, started upgrading to LED lighting and optimised plant controls to suit occupancy patterns. Through these initiatives, we achieved a 11 per cent decrease in carbon emissions on behalf of the Trust.
  • Strategic Estate Management – Our expert and experienced team offer a strategic estates management service including:
    • Estate rationalisation advice and delivery
    • Estates strategy advice and/or production of estates strategies
    • Liaison with key stakeholders, both within and outside the NHS
    • Creation of board level presentation of estate and facilities business cases
    • Advice on outsourcing, contracts and creation of wholly owned subsidiaries.
    • Production of bids for capital and revenue including VFM templates and business cases
    • We provide advice on strategic direction from NHSI, NHSE, Carter etc…
We are passionate about what we do
Our experience in the Health Sector is driven by a passion to create the best and safest environment for the patients, staff, carers and visitors. Using our estates evidence on therapeutic environments proves that the quality of estate aids recovery and we are committed to providing the best and affordable environments possible.

We recognise that NHS Clinical services are under huge financial pressure and we are passionate about working with them to deliver a rationalised fit for purpose estate which minimises void costs and disposes of estate at the highest value that is no required by our clients. We are committed to delivering the NHS Five Year Forward View and have a long history of providing hubs and rationalising in-patient and community sites.
High Quality Work
Our history of delivering award winning high quality and fit for purpose services speaks for itself. We are committed to providing the highest possible quality products and advice. We have supplier frameworks to ensure best value to our clients which enables us to procure services and goods at competitive process to provide high quality that is affordable.

QTS offer a good aftercare service and are responsive to any post project enquiries.
OUR EXPERTISE
QTS has a wealth of experience in the health sector, with over 200 years of experience across all disciplines. We know how to get the best for our clients. We understands HTM’s and HBN’s and know what guidance, governance and good practice is required from us. We understand anti-ligature, IPC, AWOL and other essential requirements and have demonstratable systems in place to manage these.

“I was very impressed with the refurbishment work that QTS carried out to establish a positive and therapeutic environment for our residents who require support following the Grenfell tragedy. The end result is a bright, soothing and good quality and soothing environment for patients and staff. The project was delivered on programme and within budget”.

Kate Brady, NHS West London, CCG

TESTIMONIALS

WHAT OUR CLIENTS THINK

""The trust provided its estates and facilities function through a wholly owned subsidiary which was very dynamic in its approach, looking for creative solutions to estate challenges. The subsidiary provided an estates and facilities service. It ensured that money raised by property disposals remained within the NHS and the model was attracting a lot of interest from other trusts.""

Care Quality Commission

"“I just wanted to say thanks very much for all your help with the move into our new offices. It was a pleasure to work with you on the Trust HQ Move board and as we made the move happen. You were really approachable and flexible and worked hard to get the information people needed on the new locations and help get them settled into their new offices. You are quite an expert on office space and relocations and I valued having you guide us through this process.""

Annabel Butcher, Head of Medical Staffing and Corporate HR

"Time and again the QTS team's property expertise shines through; nothing is too much trouble and no detail too small. The team is perennially 'can do' in their upbeat and energetic approach to engagement, and a pleasure to work with. Our HQ relocation was an intricate job, expertly done!"

Claire Murdoch, CEO, CNWL

"I wanted to say thank you to you and your team ( particularly Hannah) who have done an amazing job and that extra mile to get us over the line and allow the move to progress. Really grateful and know lot of your staff put in a serious amount of hours. Sincerely thank you. "

Maria O’Brien, Board Director of Community Service CNWL NHS Foundation Trust

"I find QTS very responsive to all requests including a recent requirement for on site security at one of our GP practices. This was provided the next working day and has made considerable difference to the staff working there."

Kate Brady, NHS West London, CCG

"QTS is a new organisation but the staff running it have a record of excellent delivery for CNWL. The relationship between the Trust and QTS is extremely good and the service provided. across all disciplines, is responsive and patient focused."

Robyn Doran, Chief Operating Officer, CNWL

"I was very impressed with the refurbishment work that QTS carried out to establish a positive and therapeutic environment for our residents who require support following the Grenfell tragedy. The end result is a bright, soothing and good quality and soothing environment for patients and staff. The project was delivered on programme and within budget"

Kate Brady, NHS West London, CCG