CASE STUDY

MIS ERIC Reporting Module

DEVELOPING MIS ERIC Reporting Module For CNWL NHS FT

OVERVIEW

This project has been initiated to support CNWL NHS FT to improve the processes around collecting, collating and computing estates and finance data to achieve high quality of data reporting to NHS Digital, by implementing automated ERIC Reporting Module supported by existing Management Information System (MIS).

MIS enables a one stop shop providing quality data on the following areas:

  • Asset Management
  • Space Management and Occupancy Data
  • Compliance
  • Revenue and Capital Costs
  • Capital Projects
  • Life Cycle Forecasts
  • Benchmarking
  • Budgetting & CIP forecasting and management
  • Capital Bid Forms
  • Space Requests
  • New Bids

CLIENT REQUIREMENT

One of the key aims was to develop a system that enabled the platform to compute raw data algorithms reducing risk of human error and saving operational resources. This resulted in dynamic feeds from existing systems such as SBS, Micad, CAFM etc and allowed instant access to the most up to date data available. This avoided misinterpreting definitions and metrics, for example net gross area or double counting of overheads. This also avoided reliance on one individual or organisation to retain corporate history and “own” the data.

OUR APPROACH

The platform now provides a central point of truth which references real data and has eliminated significant redundant data. Ability to provide multiple views to different groups to allow different categories of access to the MIS and assign roles to various stakeholders. It is a simple intuitive route to accessing information and facilitates easy user experience.

I wanted to say thank you to you and your team ( particularly Hannah) who have done an amazing job and that extra mile to get us over the line and allow the move to progress. Really grateful and know lot of your staff put in a serious amount of hours. Sincerely thank you.

Maria O’Brien, - Board Director of Community Service CNWL NHS Foundation Trust

TESTIMONIALS

WHAT OUR CLIENTS THINK

""The trust provided its estates and facilities function through a wholly owned subsidiary which was very dynamic in its approach, looking for creative solutions to estate challenges. The subsidiary provided an estates and facilities service. It ensured that money raised by property disposals remained within the NHS and the model was attracting a lot of interest from other trusts.""

Care Quality Commission

"“I just wanted to say thanks very much for all your help with the move into our new offices. It was a pleasure to work with you on the Trust HQ Move board and as we made the move happen. You were really approachable and flexible and worked hard to get the information people needed on the new locations and help get them settled into their new offices. You are quite an expert on office space and relocations and I valued having you guide us through this process.""

Annabel Butcher, Head of Medical Staffing and Corporate HR

"Time and again the QTS team's property expertise shines through; nothing is too much trouble and no detail too small. The team is perennially 'can do' in their upbeat and energetic approach to engagement, and a pleasure to work with. Our HQ relocation was an intricate job, expertly done!"

Claire Murdoch, CEO, CNWL

"I wanted to say thank you to you and your team ( particularly Hannah) who have done an amazing job and that extra mile to get us over the line and allow the move to progress. Really grateful and know lot of your staff put in a serious amount of hours. Sincerely thank you. "

Maria O’Brien, Board Director of Community Service CNWL NHS Foundation Trust

"I find QTS very responsive to all requests including a recent requirement for on site security at one of our GP practices. This was provided the next working day and has made considerable difference to the staff working there."

Kate Brady, NHS West London, CCG

"QTS is a new organisation but the staff running it have a record of excellent delivery for CNWL. The relationship between the Trust and QTS is extremely good and the service provided. across all disciplines, is responsive and patient focused."

Robyn Doran, Chief Operating Officer, CNWL

"I was very impressed with the refurbishment work that QTS carried out to establish a positive and therapeutic environment for our residents who require support following the Grenfell tragedy. The end result is a bright, soothing and good quality and soothing environment for patients and staff. The project was delivered on programme and within budget"

Kate Brady, NHS West London, CCG