CASE STUDY

The Campbell Centre: CNWL NHS Foundation Trust

The Campbell Centre: CNWL NHS Foundation Trust – MILTON KEYNHS – £6M – PROJECT MANAGEMENT

OVERVIEW

The inpatient facility was occupied by the Trust as part of a new service contract and on inspection there were obvious and significant concerns with the fire alarm system, the risk of ligature and the mechanical and electrical infrastructure and building subsidence. The Project team designed and implemented a range of corrective and improvement works to return the spaces to be fully operational and compliant.

CLIENT REQUIREMENT

The projects team were commissioned to develop a business case to secure external funding to cover the costs of all the works and to simultaneously negotiate with the relevant authorities to maintain the building as operational during the time that the work was being carried out, despite the significant nature of the defects.

To implement the remedial works whilst keep the remaining parts of the building operational and safe for patients

OUR APPROACH

The team commissioned a survey to fully establish the nature of issues and works required to rectify; a detailed cost plan and work methodology was agreed with the project sponsor and the operational management of the hospital prior to implementation.

There was strict control around the movement of contractors and deliveries of materials to the site to maintain a safe environment for vulnerable patients. The works was scheduled in phases to minimise disruption and make sure that bed numbers were maximised.

Major structural and M&E works were scheduled to coincide with good weather conditions to minimise the impact on project duration and patient comfort.

OUTCOME & BENEFITS

The team’s approach to the works meant that bed numbers were maximised allowing the services to be operational and income streams maintained by the Trust. The refurbished ward spaces complied with the latest HTM’s and provide an appropriate and safe environment for both patients and staff

I wanted to say thank you to you and your team ( particularly Hannah) who have done an amazing job and that extra mile to get us over the line and allow the move to progress. Really grateful and know lot of your staff put in a serious amount of hours. Sincerely thank you.

Maria O’Brien, - Board Director of Community Service CNWL NHS Foundation Trust

TESTIMONIALS

WHAT OUR CLIENTS THINK

""The trust provided its estates and facilities function through a wholly owned subsidiary which was very dynamic in its approach, looking for creative solutions to estate challenges. The subsidiary provided an estates and facilities service. It ensured that money raised by property disposals remained within the NHS and the model was attracting a lot of interest from other trusts.""

Care Quality Commission

"“I just wanted to say thanks very much for all your help with the move into our new offices. It was a pleasure to work with you on the Trust HQ Move board and as we made the move happen. You were really approachable and flexible and worked hard to get the information people needed on the new locations and help get them settled into their new offices. You are quite an expert on office space and relocations and I valued having you guide us through this process.""

Annabel Butcher, Head of Medical Staffing and Corporate HR

"Time and again the QTS team's property expertise shines through; nothing is too much trouble and no detail too small. The team is perennially 'can do' in their upbeat and energetic approach to engagement, and a pleasure to work with. Our HQ relocation was an intricate job, expertly done!"

Claire Murdoch, CEO, CNWL

"I wanted to say thank you to you and your team ( particularly Hannah) who have done an amazing job and that extra mile to get us over the line and allow the move to progress. Really grateful and know lot of your staff put in a serious amount of hours. Sincerely thank you. "

Maria O’Brien, Board Director of Community Service CNWL NHS Foundation Trust

"I find QTS very responsive to all requests including a recent requirement for on site security at one of our GP practices. This was provided the next working day and has made considerable difference to the staff working there."

Kate Brady, NHS West London, CCG

"QTS is a new organisation but the staff running it have a record of excellent delivery for CNWL. The relationship between the Trust and QTS is extremely good and the service provided. across all disciplines, is responsive and patient focused."

Robyn Doran, Chief Operating Officer, CNWL

"I was very impressed with the refurbishment work that QTS carried out to establish a positive and therapeutic environment for our residents who require support following the Grenfell tragedy. The end result is a bright, soothing and good quality and soothing environment for patients and staff. The project was delivered on programme and within budget"

Kate Brady, NHS West London, CCG