Soft Facilities Management (Soft FM)
We Care. We Can. We Do.
At Quality Trusted Solutions (QTS), we pride ourselves on our wealth of experience, knowledge, and sector expertise in delivering high-quality, cost-effective Soft Facilities Management (Soft FM) services and solutions.
We manage diverse portfolios ranging from major inpatient facilities, GP practices, and outpatient sites to office accommodation and headquarter buildings. Our aim is to exceed our clients' expectations by understanding the specific environmental needs of each site and the unique challenges they face. Our commitment to excellence is what sets us apart in the competitive landscape of Soft FM.
Soft FM Services Provided
Our Soft FM team at QTS offers a comprehensive suite of services designed to support the maintenance and operation of building systems effectively. Here are some of the key services we provide:
- Fully Managed Strategic Service Reviews and Appraisal Services: We lead on of all aspects of facilities management, ensuring smooth and efficient operations
- Operational and Strategic Delivery: Whether you need day-to-day operational management or strategic oversight, we have the expertise to deliver
- Soft FM improvement and transformation programmes to turnaround the more challenging services
- Monitoring Services: Continuous monitoring to maintain high standards and compliance with national standards, mandatory regulations and industry best practice
- Options Appraisals: Assessing all options to find the best solutions for your specific service delivery
- Tender Management: Reviewing your whole Soft FM procurement process to secure the best service contracts
- Auditing and Monitoring Services – technical and non-technical
Our management and procurement of outsourced contracts and service level agreements (SLA) are among our greatest strengths. This includes services such as cleaning, catering, front of house/reception, security, and waste management.
Donna Brown - Managing Director Healthcare - Government, Healthcare & Education ISS UK Limited said:
"QTS have always been very responsive and go the extra mile to provide a reliable and well-run service; nothing is too much trouble, often in difficult circumstances.”
"Quality Trusted Solutions (QTS) have been pivotal to the success of the mobilisation of ISS healthcare services. QTS played a critical role in leading the transition, heading up different workstreams to ensure a seamless transition across all service lines. The QTS team were always solutions focused, working together to make sure that challenges were overcome, as well as highlighting areas of focus. We cannot recommend QTS enough, they are hardworking, balanced and driven by the best outcomes for patient care."
