Specialist Estates and Facilities Management Services

We care. We can. We do.

Welcome to Quality Trusted Solutions (QTS), your partner across all aspects of Estates and Facilities management. We specialise in providing estate and property management services, which meet the unique needs of healthcare facilities, commercial properties, and public sector organisations.

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Our Services

We offer a wide array of services designed to optimise your facilities and enhance operational efficiency:

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Hard Facilities Management (Hard FM) 

At Quality Trusted Solutions (QTS), we excel in providing Hard Facilities Management services. Our experienced team of professionals is committed to delivering innovative maintenance models that meet the unique needs of each client.

By blending skilled in-house staff with tiered specialist contractors, our hybrid in-house FM model offers unmatched flexibility. This allows us to adjust how contracts are grouped and awarded, ensuring optimal service delivery.

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Soft Facilities Management (Soft FM) 

We pride ourselves on our wealth of experience, our strategic and sector expertise to deliver high-quality, cost-effective Soft Facilities Management (Soft FM) services and solutions.

We prepare tendering and in-house business improvement programmes alongside transformative project management plus turnaround more challenging areas of service.

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Capital Projects
and Programmes 

As a wholly owned subsidiary of Central and North London NHS Foundation Trust (CNWL), we bring a wealth of experience and professionalism to every capital project.

Our team operates across diverse estates, managing buildings of different ages and conditions, covering a broad geographical area, primarily in London and also extending our services across mainland UK.

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Property Asset
Management 

We provide a comprehensive Property Asset Management service specialised to suit the needs of the NHS.

This includes providing advice and recommendations on lease events, leading on acquisitions and disposals, supporting on litigation claims such as dilapidations and settlements, thorough portfolio reports and business rate relief. Alongside these services, our Property Asset Management team have the knowledge and extensive expertise to support your property portfolio's efficiently and is tailored to your organisational need.

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Strategic Consultancy
and Expert Advice 

Our consultancy services offer expert guidance on estate management strategies, helping you make informed decisions that align with your organisational goals.

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Technology
Solutions 

We supply cutting-edge technology solutions that streamline all areas of estates and facilities management processes, enhancing efficiency and transparency.

 

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Transport
and Logistics 

We offer bespoke management and delivery of transport and logistic services across a wide range of operational requirements. 

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Procurement and 
Service Frameworks 

We offer bespoke procurement services and frameworks that meet your specific needs, providing a structured approach to Procurement.

For more detailed information on each service, please visit our services page or contact us at cnwl.qts.enquiries@nhs.net or call 020 3214 5950.

Our Services

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About Us

Quality Trusted Solutions (QTS) began trading in 2018 as a wholly owned subsidiary of Central and North London NHS Foundation Trust. We bring extensive expertise to the management of NHS Estates and Facilities while our autonomy as a Limited Liability Partnership, allows us to operate with flexibility and efficiency, delivering outstanding results for Facilities Management and generating income for the NHS. We have been appointed as the first-choice services provider by NHS Trusts by reflecting our professionalism, integrity, and commitment to excellence.

For more about our journey and values, visit our About Us page.

About QTS

Industries Served

We proudly serve a diverse range of industries, including:

Healthcare

Our extensive experience in healthcare facilities management ensures that we provide environments conducive to patient care and staff efficiency.

Public Sector

We partner with local authorities and government bodies to manage public sector properties, ensuring compliance and operational excellence.

Education

Our services extend to educational institutions, where we support safe and conducive learning environments.
 

Commercial Real Estate

We manage commercial properties with a focus on enhancing tenant satisfaction and maintaining high standards of operation.

Why Choose Us?

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Experienced Team

Our team comprises of a huge ranges of experienced professionals with a wealth of knowledge in all aspects of Facilities Management.

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Professional Approach

We are committed to delivering services with the highest level of professionalism and integrity.

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Track Record of Success

Our proven track record of success is evidenced by our numerous accolades and the satisfaction of our clients.

 

Client Testimonials

 

Claire Murdoch
CEO

Central and North West London NHS Foundation Trust

 

“Time and again the QTS team's property expertise shines through; nothing is too much trouble and no detail too small. The team is perennially ‘can do' in their upbeat and energetic approach to engagement, and a pleasure to work with. Our HQ relocation was an intricate job, expertly done!” 


Sue Hardy
Programme Director

London Estates Delivery Unit and Regional Estates

 

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"I have had a long-standing working relationship with QTS, this relationship is based on trust and respect alongside a strong track record of support and delivery. 

QTS offers a range of professional Estate and Facilities management services which I am aware have been commissioned across a range of ICB's and NHS Trusts in London.  QTS have extensive experience of managing a complex estate ensuring statutory, mandatory and CQC compliance.  I am aware that this experience and expertise is regularly called upon by NHS organisations in the capital when requiring additional technical or project management support.  In my experience the work of QTS has been expertly led in a well organised, compliant but pragmatic way.

I believe QTS to be led by a high performing and credible team of professionals supported by a wider team of subject matter experts."


David Roskam
Programme Director Transformational Professional Services

St George's University Hospitals NHS Foundation Trust

 

"Why did we choose the QTS automated ERIC software tool at St George's Hospital? We have been long frustrated in the Estates and Facilities Division by the cumbersome approach to the completion of our ERIC submission each year and the difficulty in collecting information from different parts of the business. This has proved very time consuming and also resulted in duplication of effort. We were seeking a cloud-based solution that would automate the entire ERIC reporting process for us going forward and ensure consistency of input. We also needed a solution that had a proven track -record of integration with SBS Oracle which the Trust transitioned to in 2022, a key deliverable. We decided to commission the QTS ERIC solution which was unique in the market and demonstrated proven delivery against our key needs. We are about to embark on the on-boarding stage for our 2024/5 submission and have found the level of service so far to be excellent. We believe that another key benefit will be a much easier and seamless export to NHS digital."

 

 

Get in touch with us today to learn more about how we can
support your Specialist Estates and Facilities Management.

Quality Trusted Solutions

350 Euston Road
Regent's Place
London
NW1 3AX

We are a wholly owned subsidiary of CNWL

Company Registration: OC419167

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