Specialist Estates and Facilities Management Services

We care. We can. We do.

At Quality Trusted Solutions (QTS), we offer a diverse range of services designed to meet the unique needs of our clients. Our team of professionals are dedicated to delivering exxceptional Estates and Facilities services, ensuring optimal performance and efficiency for healthcare facilities, commercial properties, and public sector organisations. Whether you require FM services or Estate Management, our team has the expertise and personnel your business needs.

 A technician is adjusting piping in a facility, demonstrating expertise in maintenance and operational efficiency.

 

Estates and Facilities Management

Hard FM 

We provide comprehensive Hard Facilities Management, focusing on the maintenance and operation of building systems. Our team ensures that all mechanical, electrical, and plumbing systems are functioning optimally with a flexible and professional solution.

Our Hard FM team provides a comprehensive range of services designed to support the efficient and effective management of your facilities. These include: 

  • Support with the delivery of statutory and mandatory Planned Preventative Maintenance (PPM)
  • Reactive and remedial works maintenance
  • Pro-active maintenance and lifecycle works
  • Troubleshooting: Identifying and resolving issues quickly and efficiently
  • Implementation of an in-House Maintenance Model
  • Compliance: Ensuring all aspects of your facilities meet relevant regulations and standards.
  • Contractor procurement advice and support
  • CAFM design and implementation

 

 

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Benefits

Assured compliance with regulatory requirements, by following industry standards and guidelines, QTS can demonstrate compliance with relevant regulations and reduce the risk of non-compliance.

 

Identify potential issues before they become major problems, regular PPM helps to detect potential issues before they escalate into more serious problems, reducing downtime and improving overall facility reliability.

 

Reduce costs, by identifying and addressing potential issues early on, QTS can support you by avoiding costly repairs and maintenance down the line. 

 

Extend equipment lifespan, regular maintenance helps to extend the lifespan of equipment and systems, reducing the need for premature replacement or upgrade

 

Soft FM 

We manage diverse portfolios for our clients who range from major NHS Trusts, GP practices and outpatient sites to office accommodation and head office buildings. Our aim is to exceed our clients' expectations by understanding the specific environmental needs of each site.  QTS develop and manage the services required while supporting the unique challenges each area may face.

Our commitment to excellence and comprehensive understanding of the sector is what sets us apart in providing real solutions for the most complex of challenges facing Soft FM teams today.

Our team manages and designs a comprehensive suite of services which supports the operation and maintenance of building systems:

  • Fully managed strategic review and appraisal services
  • Operational and Strategic Delivery
  • Soft FM improvement and transformation programmes
  • Provide audit and compliance project management
  • Options Appraisals
  • Preparation and ongoing support for Tender Management
  • Advice and Support with National Programmes

 

 

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Benefits

Smooth and efficient operations leading to reduced operational costs and downtime

Enhanced safety and compliance

 Improved optimal performance

 Streamlined facility operations and workflows

 

Increased asset lifespan and value​​

 

 

 

 

 

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Capital Projects and Programmes 

Our Capital Team collaborates closely with clients to develop bespoke project briefs that include accurate cost estimates and detailed programmes. We are committed to delivering projects to the highest standards, ensuring best value and minimal disruption to ongoing operations. With extensive knowledge in mental health, community, and specialist services, our project managers lead discussions, manage design processes, and oversee contractor management to guarantee seamless project delivery.

Key Services

  • Project designs and facility modernisation
  • Project management and delivery
  • New facility design and development
  • Feasibility, optimisation and utilisations studies
  • Strategy and estates management
  • Business Case Development
  • Capital Planning and Capital Plan Development
  • Monitoring of Budgets against Capital Programmes

Benefits

Transformed existing facilities to meet modern standards

Efficient and effective project execution,
from conception to completion

 

Client tailored state-of-the-art facilities
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Details analyses to maximise potential of your property

 

Robust Business Cases
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Long Term Capital planning and capital plan development

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Monitoring of budgets and quality against programme

 

 

Technology Solutions 

QTS has developed, in conjunction with technology partners, innovative E&F solutions for NHS and other healthcare organisations that simplify existing processes such as their annual Estates Return Information Collection (ERIC).

Key Features:

  • Digital asset inventory and mapping
  • Computer-aided facility management (CAFM) systems implementation
  • IoT sensor integration for real-time monitoring
  • Data analytics and predictive maintenance solutions
  • Mobile apps and cloud-based platforms for remote access and ease of use

A hallway with doors on both sides and a colorful painting of trees and baskets hanging on the wall, creating a welcoming atmosphere in a building or establishment.

Benefits

Enhanced visibility and control over property assets

 Proactive maintenance and risk mitigation
 

‘C' Suite reporting

 

Data-driven decision-making and performance optimisation

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 Scalability and flexibility for future growth
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Reduced paperwork and administrative burden

 

 

 

 

 A person in a suit is working on a laptop, surrounded by floating digital icons and forms related to real estate, including checklists and house symbols.

Strategic Consultancy
​and Expert Advice 

QTS offer a range of high-end consultancy services using our experienced and expert senior team. We provide strategic Estate Management to support organisations maximise the value and performance of their property portfolios while exceeding their service requirement. 

Key Features:

  • Estates Management Strategies
  • Soft and Hard FM Services
  • Compliance (Asbestos, Fire, Water etc.)
  • Auditing
  • Estate Turnaround
  • Business Case and report writing
  • Tendering and Options Appraisals
  • Creation of Wholly Owned Subsidiaries
  • Human Resource Solutions 

 

Property Asset Management 

With extensive knowledge and expertise in Property Asset Management, we support the needs of the clients and stakeholders. The team will provide advice and identify appropriate properties to support any new tender business requirements.  We will align all new transactions with the commissioning contracts to create coterminous rights.

Key Services

  • Property budget management, including forecasting of rent, rates and service charges
  • Rent review and valuation support
  • Rates management, including relief
  • Acquisitions and disposal of freeholds and/or leasehold arrangements
  • Support with data collection and national returns, including ERIC, surplus land, IFR16 audits and estates strategy info
  • Litigation support
  • Title and boundary queries and disputes

 

 

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Benefits

 

Transparent and accurate financial reporting

 

Commercial property searches and benchmarking

 

 

Strategic guidance for long-term Estates Strategy

 

Extensive NHS expertise

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Transport and Logistics 

We deliver integrated, efficient and specialist NHS transport services. Our Transport and Logistics team offer comprehensive support and guidance from implementation or management of the NHS England Non-Emergency Patient Transport Services (NEPTS) eligibility criteria to fleet management, support with fleet telematics, contract management and more.

Key Services:

  • Non-Emergency Patient Transport (NEPTS)
  • Secure patient transport services
  • Internal post & courier / logistics services
  • Mobile porter service
  • Support / design for mobile vaccination programs
  • Business lease and pool vehicle management
  • Management of taxi  & couriers services
  • Options Appraisal, Tender Documentation and Procurement of Transport Services

Benefits

 

Management of Transport Provision to support vaccination programmes across North West London.

 

Trust Business Lease Car Management.

 

 

Management of Taxi Services and Couriers.

 

Options Appraisal, Tender Documentation and Procurement of Transport Services.

 

Procurement and 
Service Frameworks 

QTS has a range of pre-tendered frameworks that other NHS organisations can use for an extremely competitive fee and simple sign up process. The procurement of contractors and consultants can be a lengthy and complex process resulting in delays to programmes and the appointment of specialists. We offer bespoke service frameworks that meet your specific needs, providing a structured approach to Procurement.

Key Services:

  • Procurement strategy development and planning
  • Framework agreement design and implementation
  • Supplier identification, selection, and evaluation
  • Contract negotiation and management
  • Performance monitoring and continuous improvement

 

 A person analyzing data and financial graphs with a pen, while using a calculator in the background.

Benefits

 

Cost savings and value for money

 

Reduced procurement risks and delays

 

Improved supplier relationships and service levels

 

Compliance with procurement regulations and guidelines

 

 

Increased efficiency and productivity​​

 

 

 

Get in touch with us today to learn more about how we can
support your Specialist Estates and Facilities Management.

Quality Trusted Solutions

350 Euston Road
Regent's Place
London
NW1 3AX

We are a wholly owned subsidiary of CNWL

Company Registration: OC419167

Enquire Today

 

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